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Our agility is our greatest asset
Open lines of communication make the difference when adapting to changing needs.
Your corporate and information security governance determine our level of involvement in the selection of people, methods and technologies. Our goal is to ensure maximum return on your investment while developing a valuable partnership over time.
CUSTOMER
SERVICE
PRINCIPLES
COMMUNICATIONCONTINUOUS 
IMPROVEMENT
MEASUREMENTS, 
REPORTING &
ANALYSIS
CUSTOMER SERVICE EXPERIENCE
BUSINESSDATA & SYSTEMSITPEOPLE &
COMMUNICATION
STRATEGYREQUIREMENTSOPPORTUNITIESTIME TO MARKETCHANNELSPROCESSESWORKFLOWTECHNOLOGY
By engaging our trusted partners worldwide we support your global projects and operations
Beyond innovative technology and streamlined processes, Umanova believes that people are still the most important factor in delivering successful projects and services. We on-board teams of experts in alignment with our customer’s requirements. Our transparent collaboration model increases productivity by establishing trust, loyalty and lasting commitment.
Subject matter
experts
Software
developers
Application
specialists
EXPERTISEUmanova 
Core 
Team
International
Skills Pool
(Trusted Associates)
Business 
relationship 
managers
Software 
architects
Service 
delivery 
managers
Services 
support 
specialists
Cloud 
infrastructure & 
security engineers
COMPLETE COLLABORATIONTRUSTDISTRIBUTED LEADERSHIPUX experts
SW testers
Data
experts
Delivery model
The controls of our network and customer portals are an extension of your own. We address the safeguarding of data in line with your internal policies. We focus on business outcome and quick delivery in a flexible and transparent way.
- Efficient application 
 development
- Data services 
- Integration services
Continuousn
delivery
Agile service 
management
Umanova Managed ServicesCustomer’s governance & security managementCustomer’s cloud services managementBU 4BU 3BU 2BU 1Time To Market- Workplace & mobility
- Platform services
- Cloud infrastructure
- Application management
- Information management
Customer’s
Business 
units
PUBLIC CLOUDUMANVOA MANAGED SERVICESVarious 
SaaS
Various 
SaaS
Various 
SaaS
Google
Apps
Office 
365 
AWSAzurepublic cloud 
infrastructure 
administration &
management
services
public cloud 
platform 
administration & 
management 
services
Hybrid cloud 
Integrated 
management systems
Consulting
management
services
Workplace & mobility 
services
Information 
management
Application 
management
.net architecture 
& development
Projects & professional servicesCUSTOMER SUPPORT PORTALService management & automationTeam collaboration portal
Moving from an isolated service model to one where pooled resources enable cross- functional collaboration; agile enough to meet diverse client needs
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