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Extended Workforce
A fair and transparent cooperation model inspires trust and allows us to continuously expand our international network. More than merely finding Subject Matter Experts, we recruit experienced employees and consultants ready to align themselves with a company’s culture and objectives; delivering the appropriate attributes in the right place at the right time.
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Permanent IT recruitment
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IT Team Extension 
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International collaboration network
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Payrolling 
Salary and personnel management
Our integrated management systems allow maximum flexibility while maintaining a real-time view on performance and costs.
Screenshots Umanova Payroll System
WHAT OUR CUSTOMERS SAY
"Over the years Umanova has proven to be a reliable and stable partner for our external contractor sourcing needs. Their transparent and fair business model has drastically reduced turnover of our external work-force."
IT Manager for Fortune 100 Watch Manufacturer
"Great collaboration and overall customer experience."
IT Manager for Fortune 100 Commodities Trading Company
"Umanova is our preferred supplier for staffing external resources for our local service desk."
IT Manager for Fortune 100 Flavour and Fragrance Enterprise
For confidentiality reasons we do not disclose our customers and management contacts on the web. Please contact us for detailed use cases and verification of testimonials on an individual basis
Expertise
Stakeholder Board
TEAM EXTENSION
For clients with insourcing strategies (single or multi-vendor)
CUSTOMER IS MANAGEMENT
- Stakeholder reporting
- Escalations
- Governance model
- Service Management
- Risk management  
- Information Security
- Suppliers
- Cost control  
- ITS Continuity
Ownership & Stability
Internal Service Manager 

- SLA management
- Trend analysis
- Service portfolio
- Performance evaluation
Internal (core team)

- Team coordination 
- First call resolution 
- VIP support 
- Initiatives & projects 
- Manage change  
one team
Flexibility
External (temporary) Support Analysts 

- Incident management
- First call resolution
- On-site support
- Rollouts
- Office moves
Expertise
Technical
Social
Business
Stakeholder Board
CO-SOURCING
For customers with outsourcing strategies (single-or multi –vendor)
CUSTOMER IS MANAGEMENT
- Stakeholder reporting 
- Escalations 
- Governance model
- Service Management 
- Risk management 
 - Information Security
- Suppliers 
- Cost control 
 - ITS Continuity
Ownership
Internal Service Manager

- SLA management 
- Trend analysis 
- Service portfolio 
- Performance evaluation 
one team
Stability
Internal (core team) Support Analysts

- Team coordination
- First call resolution
- VIP support
- Initiatives & projects
- Manage change
Flexibility
External (temporary) Support Analysts 

- Incident management 
- First call resolution 
- On-site support 
- Rollouts
- Office moves
 
Expertise
Technical
Social
Business
Fully Managed Service
CUSTOMER IS MANAGEMENT
- Customized level of service
- Dashboard based metrics
- Stakeholder reporting
- Real-time cost control
User facing initiatives & internal communication 
Changes
Services marketing
IT innovation
User trainings
VIP & events
Local & global support teams 
- Technical –social –business -skills
- Ownership, end-to-end quality, user  acceptance
- Planning & performance, service continuity
Service management 
- Service desk
- Assets management
- On-site support
- Application management
Monitoring & reporting 
- Analysis – statistics - SLA
Intranet
Dashboard
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